On this episode of The Speakeasy, Damon and Sother share their experiences of Tales of the Cocktail in New Orleans. Then they welcome two NYC gatekeepers – Josh Polina, a doorman at Death & Company and Santi Dady, who handles reservations at Please Don’t Tell. They talk about managing customers’ expectations, what customers shouldn’t do in their quest for access, and their philosophies of hospitality.

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