On the second episode of All in the Industry, host Shari Bayer welcomes guests Arlene Spiegel & Steve DiFillippo to discuss their experiences in the hospitality industry. Arlene is the founder and president of Arlene Spiegel & Associates, which specializes in hospitality, restaurant, and retail consultation. Steve DiFillippo is the author of It’s All About the Guest and CEO of Davio’s Restaurant Group. This program has been sponsored by the International Culinary Center


“Whether it’s a hot dog stand or Haute Cuisine, everyone has to have a unique blueprint for going forward.” [22:25]

Arlene Spiegel on All in the Industry

“So many people get into this business who aren’t business people.” [27:25]

Steve DiFillippo on All in the Industry