BlurtBox: The Post-Yelp Future of Customer Feedback
The internet and social media have given people a virtual soapbox to stand-up and rant, review and critique restaurants with sites like Yelp, Trip Advisor, and Urbanspoon. The reviews are every public - and lead to mixed results and responses from businesses. BlurtBox is the next generation of reviewing platforms, where diners use an app to send businesses anonymous feedback. In-studio guest, BlurtBox founder Julien Meyer talks about aggregating customer feedback into valuable data. This program was brought to you by Edwards.
"As a paid service you have a barrier regardless of the business, by making it free restaurants understood the concept quicker." [26:00]
"Just by talking to people we can learn so much more than we did by sitting behind a computer screen." [28:00]
-- Julien Meyer on Tech Bites