Can We End the Division Between Front and Back of House?
Diners and industry veterans alike are familiar with front and back of house. In this episode we look at a new concept designed to make restaurant workers’ pay more equitable - regardless of their position on the staff. It’s called heart of house.
BlurtBox: The Post-Yelp Future of Customer Feedback
The internet and social media have given people a virtual soapbox to stand-up and rant, review and critique restaurants with sites like Yelp, Trip Advisor, and Urbanspoon. The reviews are every public - and lead to mixed results and responses from businesses.